Frequently Asked Questions

Welcome to The Humble Footprint! We're happy you're here. Below are answers to some of the questions we receive most often. If you don't find what you're looking for, please reach out to us at sarah@thehumblefootprint.com.

Ordering & Personalization

Can I personalize my order?

Absolutely! Many of our products offer personalization options. Depending on the listing, you may be able to add names, dates, wording, or other custom details. Please carefully review your personalization information before submitting your order.

Can I request a custom design or logo?

Yes! We love helping bring custom ideas to life. Some products allow you to upload a logo or artwork directly when placing your order. For larger or more specialized projects, contact us to discuss your ideas and receive a quote. We may reach out if we need additional information before completing your order.

What if I make a mistake when entering my personalization?

Please contact us as soon as possible if you notice an error. Once production has started, changes may not be possible. Customers are responsible for reviewing all submitted personalization details before placing an order.

Can I order products in bulk for my church, ministry, school, or organization?

Yes! We welcome bulk order inquiries and love helping organizations celebrate and appreciate the people who serve them. Contact us with the product, quantity, and any customization details you're considering. Pricing will depend on the product and order details.

Production & Shipping

How long does it take to process my order?

Our standard processing time is 3–5 business days. Personalized and custom products are made with care, so please allow time for production before your order ships.

How long does shipping take?

Standard shipping typically takes 2–5 business days in transit after your order has been processed. Delivery estimates are not guaranteed and may vary depending on the carrier and destination.

Do you offer expedited shipping?

Expedited shipping options may be available at checkout. Please remember that expedited shipping affects transit time, not production time. Your order will still need to be made before it ships.

Do you ship internationally?

At this time, we ship within the United States only.

Will I receive tracking information?

Tracking information will be provided when available once your order ships.

Products & Materials

Will my item look exactly like the listing photo?

We do our best to accurately represent our products in our photos. Because many of our items are handmade, engraved, or made from natural materials, slight variations in wood grain, color, texture, and engraving appearance may occur. These natural variations make each piece unique.

Returns & Refunds

Can I return a personalized item?

Personalized and custom-made products are generally final sale when they are made according to the details submitted with your order. If your item arrives damaged, defective, or was made incorrectly due to an error on our part, please contact us so we can help.

Can I return a non-personalized item?

Eligible non-personalized physical products may be returned within 14 days of delivery, provided they are unused and in their original condition and packaging. Please review our Refund Policy for complete details.

Still Have Questions?

We'd love to hear from you!

Email us at sarah@thehumblefootprint.com, and we'll be happy to help.