Refund and Return Policy

At The Humble Footprint, we want you to love your purchase! Because many of our products are made to order and personalized, please review the following policy before placing your order.

Physical Products

Non-Personalized Items

Eligible non-personalized physical products may be returned within 14 days of delivery. To qualify for a return, items must be unused and in their original condition and packaging.

Please contact us at sarah@thehumblefootprint.com before returning an item so we can provide return instructions. Unauthorized returns may not be accepted.

Personalized and Custom Items

Because personalized and custom products are made specifically for each customer, all sales are final. We cannot accept returns or exchanges for items that were made according to the personalization details submitted with the order.

Please carefully review all names, dates, spelling, wording, and other personalization details before submitting your order.

If we make an error in producing your item, or your item arrives damaged or defective, please contact us at sarah@thehumblefootprint.com so we can work with you to resolve the issue.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or does not match the details submitted with your order, please contact us as soon as possible. Include your order number, a description of the issue, and photos when applicable.

We will review the issue and determine an appropriate resolution, which may include a replacement or refund.

Return Shipping and Ineligible Returns

Customers are responsible for return shipping costs unless the return is due to an error on our part or an item arrives damaged or defective.

Returned items will be inspected upon receipt. If a return is not approved because the item does not meet the return conditions (for example, it has been used, damaged by the customer, or is missing its original packaging), we will notify the customer.

If the customer would like the item shipped back to them, they will be responsible for the cost of return shipping. We will not ship the item back until the customer has agreed to pay the return shipping cost. If the customer does not respond within 14 days of notification, we reserve the right to dispose of or otherwise handle the item.

Digital Products

All sales of digital products are final. Due to the nature of downloadable files, we do not offer refunds or exchanges once a digital product has been purchased.

If you experience difficulty accessing or downloading your files, please contact us at sarah@thehumblefootprint.com. We are happy to help resolve technical issues.

Exchanges

We do not offer direct exchanges. If an item qualifies for a return, please contact us to discuss the return process.

Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method. Please allow your payment provider additional time to process the refund.

Questions

If you have questions about this policy or need assistance with an order, please contact us:

The Humble Footprint

sarah@thehumblefootprint.com